Return Eligibility
- Items must be returned within 7 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Returns are not accepted for final sale items, perishable goods, or personalized/customized products.
How to Initiate a Return
- Contact Us – Email us at hello.moonfashion@gmail.com or call 03706939518 with your order details.
- Approval – Our team will review your request and provide return instructions.
- Ship the Item – Send the item back to us using a trackable shipping method. The return shipping cost is the customer’s responsibility.
- Refund Processing – Once we receive and inspect the item, we will process your refund to your desired payment method within 2-3 business days.
Refund Policy
- Refunds are issued only for the product amount. Shipping fees are non-refundable.
- If the return is due to a mistake on our part (wrong item, damaged product), we will cover the return shipping costs.
Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired product.
For any questions, feel free to contact us at hello.moonfashion@gmail.com or 03706939518 .